Culinary Team Lead
hace 4 semanas
Job Summary
The Floor Lead is a key member of the Sur La Table team, responsible for inspiring customers on their culinary journey and supporting the success of the store.
This role reports to a General Manager or Store Manager and is responsible for directing daily store operations, supporting sales driving initiatives, and creating a positive customer experience.
Key Responsibilities
- Contribute to an environment where employees are informed and capable by supporting training for all employees.
- Model and hold employees accountable to customer service standards.
- Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
- Support sales driving initiatives and create daily agendas.
- Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
- Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
- Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
- Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs.
- Ring employee transactions.
- Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
- Accurately record time worked according to SLT policy.
Essential Functions
- Ability to communicate verbally and work cooperatively with employees and customers.
- Ability to remain in a stationary position for up to 3 hours at a time.
- Ability to move about the workplace coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
- Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
- Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
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