Technical Assistance Expert

hace 1 mes


Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

Euronet – EFT Segment is a leading company in the EFT segment, and we are seeking a highly skilled TECHNICAL ASSISTANCE EXPERT to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical assistance to our clients, ensuring their corporate IT equipment and software are running smoothly.

The successful candidate will have a strong background in IT, with excellent organisational skills and the ability to prioritise tasks effectively. They will also possess good knowledge and hands-on experience with Microsoft's technology, including Windows 10/11, O365, Intune, and Active Directory.

We offer a competitive salary of $**62,000** per year, commensurate with experience. In addition to your base salary, you will also receive a comprehensive benefits package, including health insurance, retirement planning, and paid time off.

Key Responsibilities:

  • Administer users and their corporate IT equipment and associated software
  • Provide support in-person and remotely
  • Troubleshoot and resolve user issues
  • Implement user change requests
  • Handle support tickets, logged by users, in a timely manner
  • Identify and track end-user hardware and software needs
  • Recommend IT solutions that meet business needs
  • Perform advanced hardware and software installation, configuration, and deployment
  • Maintain hardware/software inventories
  • Collaborate with other IT Teams to troubleshoot and resolve technical issues
  • Collaborate with external vendors

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technologies, or a related field
  • Good knowledge and hands-on experience with Microsoft's technology: Windows 10/11, O365, Intune, Active Directory
  • Good organisational skills and ability to prioritise tasks
  • Basic knowledge of Windows servers, networking, and security
  • Analytical and problem-solving skills
  • Ease of learning new technologies
  • Very good English skills (both spoken and written)
  • Ability to communicate at all levels


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