Senior Client Delivery Specialist

hace 1 mes


Madrid, Madrid, España Nasdaq A tiempo completo

Transforming Client Experience


Customer Services is a vital component of Nasdaq's growth and success. This division's mission is to continually enhance the Nasdaq customer experience in how they interact with our software and services, using a customer-centric approach focused on driving adoption and retention. This drives differentiation from competitors and contributes to the growth of our business while providing intense career development opportunities.


Team and Role Overview


The Customer Delivery team is rapidly expanding due to increased client wins and demands. We are seeking a skilled Technical Consultant with experience in the capital markets or financial software industry. As part of a team of consultants, you will design, implement, and support solutions for clients, acting as a key player in the successful delivery of client solutions.


A Typical Day in the Role



  • Follow up on pending items (Jira)
  • Meetings with clients (requirements, support, demonstrations, training)
  • Design/Implementation of the solution: configuration and customization (custom code, messaging, reporting templates)
  • People development: eLearning, documentation, presentations, certification
  • Defining and improving best practices

Responsibilities



  • Follow up with users to test implementation, achieve signoff, and move the system toward go-live.
  • Hands-on involvement with customers implementing our system.
  • Act as a point of contact between Customer Delivery and Research & Development and Calypso Cloud Team.
  • Work directly with the customer project team implementing the system and assist them in implementing users' requirements.
  • Assist developers in understanding the API required to extend the system, add data to the system, and build interfaces between our and external systems.
  • Train users and customer developers on the basic use of the system, particularly with the technical setup.
  • System installation, including Java JRE download and installation, relational database installation, data model installation, and upgrade scripts, setup, and configuration of the event-driven framework, configuration of real-time market data feed, etc.
  • Work hands-on with the system, configuring it, and testing that it meets the customer's technical requirements.
  • Work with business analysts, core development, or customer development to code prototypes of enhancements to ensure they meet business requirements.

What We Value



  • More than 5 years' experience working in systems or technical analysis, preferably in the capital markets industry with software including Java, REST API, RMI, J2EE, Spring Boot, Docker, and containers.
  • Autonomy, proactivity, and self-training ability using our eLearning platform.
  • Good level of self-management, time management, and follow-up on daily tasks.
  • Excellent object-oriented analysis, design, and development skills.
  • Knowledge of relational databases and SQL, including working experience with PostgreSQL and/or Oracle.
  • Experience designing/building front-to-back capital markets trading systems will be especially valuable.
  • Exposure through work to become a point of reference within the Customer Delivery Organization.
  • Excellent interpersonal skills, with patience as a key to success in educating and training customers.
  • Business-level English is required.
  • Willingness and ability to travel frequently (if needed).

Equal Opportunities Employer


Nasdaq is an equal opportunity employer, encouraging applications from suitably qualified and eligible candidates, regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.




  • Madrid, Madrid, España SGS A tiempo completo

    Job OverviewServing as the cornerstone of our IT applications, the Enterprise Application Delivery Specialist plays a pivotal role in ensuring seamless delivery and maintenance of corporate services. Reporting directly to senior stakeholders, this individual is entrusted with the responsibility of managing service risks, optimizing operational objectives,...


  • Madrid, Madrid, España Abanti Ett A tiempo completo

    En Abanti Ett, somos consultores de selección y trabajo temporal comprometidos con brindar soluciones personalizadas a las necesidades de nuestros clientes en materia de recursos humanos.Estamos buscando un/a delivery specialist para un prestigioso restaurante en Alcalá de Henares.Descripción del PuestoNuestro/a delivery specialist será responsable de...


  • Madrid, Madrid, España Tradedoubler Se A tiempo completo

    Role OverviewAs a Technical Client Delivery Specialist at Tradedoubler, you will be responsible for delivering high-quality technical support and solutions to clients. This role involves managing the Tradedoubler affiliate platform, answering technical questions, and maintaining continuous contact with clients to identify their needs and grow their...


  • Madrid, Madrid, España Inetum A tiempo completo

    About InetumAt Inetum, we're looking for an experienced Senior IT Project Delivery Specialist to join our team. As a key member of our project management team, you will be responsible for delivering high-quality projects on time and within budget.Salary: The estimated salary range for this position is between $80,000 - $120,000 per year, depending on...


  • Madrid, Madrid, España Cataloxy A tiempo completo

    Job DescriptionWe are looking for a Service Delivery Specialist to join our team in Madrid, Spain. As a Service Delivery Specialist, you will be responsible for delivering exceptional customer service to our clients through various channels, including phone, email, and chat.Your key responsibilities will include:Efficiently organizing and booking...


  • Madrid, Madrid, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

    About the RoleWe are seeking a Senior Automation Specialist to join our Amazon Logistics team in Europe. This is an excellent opportunity to leverage your expertise in robotics, engineering, and automation to drive innovation and efficiency in our Delivery Station network.Key ResponsibilitiesCollaborate with Product teams and Engineering to develop and...


  • Madrid, Madrid, España SoftwareONE Deutschland GmbH A tiempo completo

    SoftwareONE Deutschland GmbHJob Title: IT Project Delivery SpecialistJob Summary:We are seeking an experienced IT Project Delivery Specialist to join our team. The successful candidate will be responsible for delivering IT projects on time, within budget, and to the required quality standards. They will work closely with our clients to understand their needs...


  • Madrid, Madrid, España Inetum A tiempo completo

    About the RoleThis exciting opportunity is open to candidates with a strong background in business system analysis and implementation. As a Senior Implementation Specialist, you will work closely with our team to design and implement effective solutions for our clients.Your primary focus will be on developing and delivering high-quality solutions that meet...


  • Madrid, Madrid, España Inpost España A tiempo completo

    Company OverviewInPost España, a leading logistics company, seeks a highly skilled professional to join their team as an APM Service Delivery Specialist. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.


  • Madrid, Madrid, España Tekever Ltd A tiempo completo

    **About Us**TEKEVER Ltd, a leading European provider of unmanned technology solutions, is seeking a skilled Global Project Delivery Specialist. As a key member of our Security Division, you will play a critical role in delivering cutting-edge capabilities to the civil security market.**Job Description**We are looking for an exceptional individual to oversee...


  • Madrid, Madrid, España Amazon A tiempo completo

    Amazon Hub PARP OverviewWe are expanding our business in Germany and Austria, creating a world-class delivery experience for customers through alternate delivery options - lockers and pickup points. This is an exciting opportunity to join our team and contribute to our mission.Salary: We offer a competitive salary of €80,000 per year, commensurate with...


  • Madrid, Madrid, España Cyber Crime A tiempo completo

    About the JobWe are seeking a seasoned Senior Service Delivery Executive to join our team at Palo Alto Networks. This role will be responsible for managing customer relationships and ensuring successful deployment and adoption of our products.The ideal candidate will have 8+ years of professional experience in a customer-facing role, with specialization in...


  • Madrid, Madrid, España Tesla A tiempo completo

    OverviewThe Delivery Operations Specialist plays a crucial role in ensuring seamless vehicle delivery experiences for Tesla customers. This position requires exceptional coordination and communication skills to balance the needs of internal teams and valued clients.


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Empresa Reconocida, a leading financial institution, is expanding its presence in Spain to support internationally-oriented Spanish & Portuguese mid-market companies. Our growth plans are aligned with strategically important industries in the Iberian market, focusing on Industrials, Mobility, and Healthcare sectors. We seek a seasoned Senior Client...

  • Client Delivery Manager

    hace 1 semana


    Madrid, Madrid, España TradeDoubler SE A tiempo completo

    **Client Delivery ManagerWe are seeking an experienced Client Delivery Manager to join our team at TradeDoubler SE. As a key member of our client delivery team, you will be responsible for managing client relationships and delivering high-quality technical support tasks, processes, and implementations.**Key Responsibilities:**Manage the Tradedoubler...


  • Madrid, Madrid, España Nexthink A tiempo completo

    Nexthink: Leader in Digital Employee ExperienceSalary Range: $120,000 - $180,000 per year.Job Description:The Senior Contract Renewal Specialist will oversee the global contract renewal process for Nexthink. This role ensures timely and efficient renewals, compliance with company policies, and alignment with business objectives.Key Responsibilities:Develop...


  • Madrid, Madrid, España Ncc Group A tiempo completo

    NCC Group OverviewNCC Group is a leading Information Assurance consultancy, providing security solutions to help businesses protect critical systems and information. Our team of experts helps clients define security strategies, develop policies, conduct risk assessments, and deliver security awareness & training.Salary: $120,000 - $180,000 per annum,...

  • Senior Client Strategist

    hace 1 semana


    Madrid, Madrid, España Hrsi A tiempo completo

    About the RoleWe are seeking a Senior Client Strategist to join our team at Hrsi. This is a unique opportunity for a results-driven professional to develop and maintain relationships with assigned clients, drive business growth, and ensure timely delivery of solutions.


  • Madrid, Madrid, España Skillsoft A tiempo completo

    Job SummaryWe are seeking a highly organized Logistics Delivery Specialist to join our Fulfillment Team at Skillsoft. As a key member of the team, you will play a crucial role in ensuring that all events are fulfilled and processed efficiently.Main ResponsibilitiesFulfillment and Processing: Ensure that all events are completed on time and to the highest...


  • Madrid, Madrid, España Caliberly A tiempo completo

    Job OverviewThe IT Infrastructure Delivery Specialist role is a critical position within Caliberly's Systems Delivery Team. Reporting directly to the Head of Systems Delivery, this individual will be responsible for overseeing the successful implementation of complex IT systems in-country. Key responsibilities include managing In-Country Partners (ICPs)...