Senior Client Delivery Specialist
hace 1 mes
Transforming Client Experience
Customer Services is a vital component of Nasdaq's growth and success. This division's mission is to continually enhance the Nasdaq customer experience in how they interact with our software and services, using a customer-centric approach focused on driving adoption and retention. This drives differentiation from competitors and contributes to the growth of our business while providing intense career development opportunities.
Team and Role Overview
The Customer Delivery team is rapidly expanding due to increased client wins and demands. We are seeking a skilled Technical Consultant with experience in the capital markets or financial software industry. As part of a team of consultants, you will design, implement, and support solutions for clients, acting as a key player in the successful delivery of client solutions.
A Typical Day in the Role
- Follow up on pending items (Jira)
- Meetings with clients (requirements, support, demonstrations, training)
- Design/Implementation of the solution: configuration and customization (custom code, messaging, reporting templates)
- People development: eLearning, documentation, presentations, certification
- Defining and improving best practices
Responsibilities
- Follow up with users to test implementation, achieve signoff, and move the system toward go-live.
- Hands-on involvement with customers implementing our system.
- Act as a point of contact between Customer Delivery and Research & Development and Calypso Cloud Team.
- Work directly with the customer project team implementing the system and assist them in implementing users' requirements.
- Assist developers in understanding the API required to extend the system, add data to the system, and build interfaces between our and external systems.
- Train users and customer developers on the basic use of the system, particularly with the technical setup.
- System installation, including Java JRE download and installation, relational database installation, data model installation, and upgrade scripts, setup, and configuration of the event-driven framework, configuration of real-time market data feed, etc.
- Work hands-on with the system, configuring it, and testing that it meets the customer's technical requirements.
- Work with business analysts, core development, or customer development to code prototypes of enhancements to ensure they meet business requirements.
What We Value
- More than 5 years' experience working in systems or technical analysis, preferably in the capital markets industry with software including Java, REST API, RMI, J2EE, Spring Boot, Docker, and containers.
- Autonomy, proactivity, and self-training ability using our eLearning platform.
- Good level of self-management, time management, and follow-up on daily tasks.
- Excellent object-oriented analysis, design, and development skills.
- Knowledge of relational databases and SQL, including working experience with PostgreSQL and/or Oracle.
- Experience designing/building front-to-back capital markets trading systems will be especially valuable.
- Exposure through work to become a point of reference within the Customer Delivery Organization.
- Excellent interpersonal skills, with patience as a key to success in educating and training customers.
- Business-level English is required.
- Willingness and ability to travel frequently (if needed).
Equal Opportunities Employer
Nasdaq is an equal opportunity employer, encouraging applications from suitably qualified and eligible candidates, regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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