Technical Support Specialist
hace 1 mes
Danish Customer Support in Athens, Greece
About Our ClientOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's leading tech companies. This is a great opportunity to experience working in the computer software, consumer electronics, personal computers, and online platforms industries.
Salary and BenefitsThe estimated monthly salary is €3,500. In addition to the competitive monthly salary, our client offers 2 extra salaries per year. Health care benefits and numerous other discounts are also provided.
Job DescriptionWe are looking for an individual who can identify customers' needs and deliver appropriate solutions, including sales. The ideal candidate will guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
Responsibilities include:
- Assisting customers to place an order and related issues
- Answering customers' inquiries and troubleshooting or escalating technical issues that they face
- Assisting customers with account issues
- FOLLOWING standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
The successful candidate will turn every customer into a happy customer and exchange ideas and solutions with colleagues.
RequirementsTo be considered for this role, you must have fluent Danish, excellent communication skills, and sales experience with consumer products and services. Technical research skills to troubleshoot customer problems and advanced internet research skills are also essential.
You should be an empathetic soul with the communication skills that match, have a positive and adventurous attitude, and be a sponge that is willing to soak up all the knowledge and experience we offer.
What We OfferIn addition to the competitive salary and benefits, our client provides complete support to help you ease your relocation to Greece. This includes flight tickets expenses, hotel accommodation, and support with the house searching process at no cost to you.
We also offer full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, and free online Greek language courses.
Our state-of-the-art premises provide a great working environment with relaxing break areas, and we foster diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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