Norwegian Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo
Job Title: Norwegian Customer Service Representative

We are seeking a highly skilled and empathetic Norwegian-speaking customer service representative to join our team at Teleperformance Spain. As a customer support advisor, you will be responsible for providing exceptional customer service to our international travellers and accommodation suppliers from around the world.

Key Responsibilities:
  • Listen to and respond to customer inquiries via email and phone
  • Clarify customer needs and provide accurate information
  • MEDIATE between customers and accommodation suppliers
  • Resolve customer complaints and issues in a timely and professional manner
Requirements:
  • C2 level of Norwegian and advanced English language skills
  • Excellent communication and interpersonal skills
  • User-friendly PC skills, including Office 365 and CRM Database
  • Problem-solving and solution-driven mentality
  • Positive and motivated mindset
  • Goal-oriented work approach
  • Open-minded to changing priorities and business processes
Offer:
  • 38.5 hours/week contract with fixed working hours and 2 days off per week
  • Available shift: 09:00-20:00h (Rotatory)
  • Temporary contract with potential for permanent employment
  • 27 working days of holidays/year
  • Free private health insurance
  • Flexible remuneration in nursery school transport
  • Multicultural and international working environment
  • Modern office spaces with free coffee and fruit


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