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Strategic Business Partner for Patient Experience
hace 1 mes
About the Role
As a Strategic Business Partner for Patient Experience, you will drive and ensure that global and local demand is captured from business and collaborate with other IT functions to deliver quality services to stakeholders. This role contributes to the organization's strategy and implements objectives with technology strategy development, solution discovery, service, risk, and relationship management.
Key Responsibilities
- Drive forward thinking and innovation within business regarding tech-driven business capabilities and processes.
- Accountable for program, project, and product delivery to the business.
- Partner with Business to drive Business transformation, programs enabled by technology, co-own transformation outcomes.
- Measure and drive business value of transformation initiatives underpinned by programs, projects, products.
- Improve the 'ease of engagement' with IT for the business.
- Support the business to understand their choices to manage technology costs.
- Key business partner for business continuity.
Requirements
- Experience with customer engagement platforms like Salesforce.
- Contact center experience including any telephony platforms like Genesys and System integration.
- Influencing without authority.
- Relationship Management.
- Working experience within the pharmaceutical industry desirable.
- Interactions with senior management.
- Multi-national global experience.
- Track record delivering global solutions at scale.
About Novartis
Our purpose is to reimagine medicine to improve and extend people's lives. We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
