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hace 2 meses
Company Overview: Kimpton Vividora Barcelona is a leading hospitality company that prides itself on delivering exceptional guest experiences.
Job Summary: We are seeking a highly skilled and enthusiastic Concierge to join our team. As a Concierge, you will be the primary point of contact for guests, providing personalized assistance and ensuring their stay is nothing short of exceptional.
Key Responsibilities:
- Guest Greeting and Welcome: Greet and welcome guests upon arrival, ensuring a warm and inviting atmosphere.
- Information and Assistance: Provide guests with accurate and timely information, attending to their requests and needs with a smile.
- Personalized Solutions: Understand guests' preferences and provide personalized recommendations for activities, facilities, and services offered by the hotel.
- Knowledge and Expertise: Develop extensive knowledge of the hotel's premises, nearby venues, and local businesses to make informed recommendations.
- Event and Excursion Planning: Arrange events, excursions, and transportation for guests upon request.
- Communication and Problem-Solving: Answer phone calls, make reservations, take and distribute messages, and respond to guest complaints in a professional and courteous manner.
What We Offer:
- Competitive Compensation and Benefits: Enjoy a comprehensive benefits package, including discounted international room rates, private health insurance, and access to exclusive employee discounts.
- Professional Growth and Development: Take advantage of training programs and career advancement opportunities within one of the largest hospitality companies in the industry.
- Uniform and Laundry Service: Receive a complimentary uniform and laundry service, ensuring you look and feel your best at work.
- Meals and Perks: Enjoy meals while on duty and take advantage of our cool work environment and fun company culture.
Requirements:
- Education: Bachelor's degree in hospitality or a related field.
- Experience: 2+ years of experience working in a Front Office or Guest Relations department.
- Language Skills: Fluency in local language and English; additional languages are highly valued.
- Personal Qualities: Proactive, positive, energetic, dynamic, empathetic, team-worker, and passionate about delivering exceptional service.
