Concierge Ambassador

hace 2 semanas


Barcelona, Barcelona, España SLS A tiempo completo
Concierge Job Description

We are seeking a highly skilled and experienced Concierge to join our team at SLS Barcelona. As a Concierge, you will be the point of reference for our guests, providing exceptional service and ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:
  • Guest Service: Greet and assist guests in a warm, courteous, and professional manner, responding to their requests and needs with a personalized touch.
  • Event Planning: Arrange events, excursions, and transportation for our guests, ensuring seamless execution and exceeding their expectations.
  • Communication: Maintain open and effective communication with guests, colleagues, and management, ensuring that all needs are met and concerns are addressed promptly.
  • Problem-Solving: Handle guest complaints and inquiries in a professional and empathetic manner, striving for swift and satisfactory resolution.
  • Teamwork: Collaborate with colleagues to ensure seamless service delivery, sharing knowledge and expertise to enhance the overall guest experience.
Requirements:
  • Language Skills: Fluent in Spanish and English, with excellent verbal and written communication skills.
  • Customer Service: Proven experience in providing exceptional customer service, with a passion for delivering personalized experiences.
  • Teamwork: Ability to work collaboratively as part of a team, with a positive and friendly attitude.
  • Adaptability: Willingness to adapt to changing situations and priorities, with a flexible and proactive approach.
What We Offer:
  • Competitive Package: A competitive salary and benefits package, with opportunities for growth and development.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and mutual respect.
  • Professional Development: Opportunities for training and development, with a commitment to helping you grow and succeed in your role.


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