Digital Sales Account Manager
hace 6 días
About SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.
The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
About the Role
We are looking for exceptional Digital Sales Account Managers for the South EMEA region. As a Digital Sales Account Manager, you will be the primary point of contact for our Small and Medium-sized Enterprise (SME) clients, managing relationships and ensuring exceptional service delivery.
Key Responsibilities
- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
Requirements
- Passionate about Sales and about looking for Excellence in customer satisfaction
- Experience in selling Technology: Products, and Services
- Strong Verbal Communication and Negotiation Skills
- Customer Onboarding and Handling Expertise
- Escalation Management Proficiency
- Request Tracking and Collaboration Skills
- Ability to convert Business Problems to Technical Solutions
- Continuous Learning Orientation
- Fluent in English And Spanish
What We Offer
- Flexible Timing, Hybrid model & reduced days on Summer
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
- A chance to be part of our new Sales Hub in Barcelona
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