Digital Sales Account Manager

hace 3 días

Barcelona, Barcelona, España Softwareone A tiempo completo

About SoftwareOne

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud.

By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.

The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries.

Headquartered in Switzerland, SoftwareOne is listed on the SIX.

Our Digital Sales Hub

We are creating a new Digital Sales Hub for EMEA in Barcelona, and we are looking for exceptional Digital Sales Account Managers for the South EMEA Region.

You will be part of a talented global team and will play a key role in driving our revenue growth.

The Role

As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery.

You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts.

Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.

Responsibilities

  • Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
  • Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
  • Rewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
  • Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
  • Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
  • Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
  • Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
  • Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.

What We Need to See from You

  • Passionate about Sales and about looking for excellence in customer satisfaction.
  • Experience in selling Technology Products and Services.
  • Strong Verbal Communication and Negotiation Skills.
  • Customer Onboarding and Handling Expertise.
  • Escalation Management Proficiency.
  • Request Tracking and Collaboration Skills.
  • Ability to convert Business Problems to Technical Solutions.

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