Multilingual Customer Service Representative

hace 2 semanas


Madrid, Madrid, España Cigna A tiempo completo

About Us: Cigna healthcare is a global health service company with roots in the US, serving over 180 million customers and patients worldwide. We deliver quality healthcare through choice, predictability, and affordability, utilizing integrated capabilities and personalized solutions to advance whole-person health. Our mission is to help our customers improve their health, well-being, and sense of security by providing access to care. We prioritize fostering growth and improving lives within a positive, inclusive culture that empowers our colleagues.

The Job

  • Client Communication: Manage day-to-day client queries and insurer interactions via telephone and email.
  • Contract Management: Coordinate and ensure follow-ups on assigned contracts.
  • Medical Support: Collaborate with medical consultants to handle medical issues.
  • Communication Channels: Optimize communication channels (phone, email, letter) to enhance efficiency.
  • Language Skills: Translate documents as needed.
  • Work Planning: Prioritize tasks and maintain service performance using work guides.
  • Complaint Analysis: Identify root causes and suggest improvements to enhance customer satisfaction.

Required Skills and Qualifications

  • Education: Bachelor's degree or equivalent experience.
  • Specific Knowledge: Active knowledge of English (C1 level) and additional languages such as German, French, Dutch, and Italian.
  • Soft Skills: Decision-making, excellent communication skills, accuracy, and attention to detail.

Estimated Salary: $65,000 - $85,000 per annum, depending on location and experience.



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