Customer Service Representative
hace 3 semanas
About the Position
Werfen is seeking a skilled Customer Service Representative to join its team. As a key member of the supply chain, this role is responsible for ensuring efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, and processing change requests.
Key Accountabilities
Administer day-to-day activities of customer order management, specifically: oversee customer orders, use root-cause analysis to understand key drivers of order failure, identify potential obstacles in the fulfillment process, and work with stakeholders to take corrective action.
Requirements
Preferably a bachelor's degree related to supply chain management, logistics, business administration, or engineering. At least one year of customer service experience and advanced skills with Microsoft Office are required.
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