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Cloud Marketplace and Process Optimization Specialist
hace 1 mes
As a Process Analyst for Cloud Solutions, you will play a key role in enhancing quality, streamlining operations, and reducing errors within our Cloud Marketplace. You will collaborate with various stakeholders, including management, sales teams, IT, and customers, to gather and analyze data, providing valuable recommendations.
Responsibilities:
- Map process flows across Operations teams and collect, document, and analyze data to identify process gaps and support process improvement initiatives.
- Create process maps and document key business requirements to evaluate opportunities.
- Create value stream maps to identify and highlight potential areas of improvement.
- Coordinate and facilitate cross-functional/cross-organization meetings between stakeholders on various end-to-end business processes.
- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
- Document Operational As-is processes and the desired Future State processes.
- Define SLAs and measure results.
- Deploy new operational processes and escalate them as needed.
- Maintain, manage, and constantly improve central processes.
- Document all processes accordingly.
Requirements:
Excellent written and oral communication and presentation skills in English language; additional European languages are a plus. Proficient Microsoft Excel knowledge. Exceptional customer service orientation. Ability to work autonomously and independently. An out-of-the-box thinking mentality. Proficient in the use of analytic tools such as data gathering and analysis, spreadsheets, flow-charting, and process diagramming. Project experience of Software Licensing, Support, or Customer Service functions are a definite advantage. Understanding of the IT Software/SaaS industry is helpful. IT Channel experience, Pan European distributors, or Software vendor experience is a plus. Knowledge of finance and accounting processes is a plus.
What's In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
