Danish Customer Experience Professional
hace 5 días
We are looking for a skilled Danish Customer Experience Specialist to join our team at Plp Group. The ideal candidate will possess strong communication skills, a passion for delivering exceptional customer service, and fluency in Danish.
About the RoleAs a Danish Customer Experience Specialist, you will be responsible for:
- Providing outstanding customer support through various channels, including chats, calls, social media queries, and emails
- Offering product and service information to customers
- Researching and gathering the necessary information to meet customer needs
- Managing and resolving customer complaints in a timely and efficient manner
- Maintaining an up-to-date customer information system
- Identifying and escalating priority issues to ensure prompt resolutions
- Following up on customer calls when necessary
To be successful in this role, you must have:
- Fluency in Danish (verbal and written)
- A strong command of English
- Prior customer service experience is preferred
- Excellent communication skills, both verbal and written
- Customer-oriented with a strong focus on providing exceptional service
- Strong problem-solving skills
- The ability to work in a fast-paced environment
- Proficiency in using technology and computer systems
- A willingness to go the extra mile to exceed customer expectations
This full-time position offers a competitive monthly salary of $**€5,500**, plus a performance-based incentive scheme. Additionally, you will receive a range of benefits, including
- Monthly Salary: **€5,500**
- Performance Incentive Scheme
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