Danish Customer Experience Professional

hace 5 días


Barcelona, Barcelona, España Plp Group A tiempo completo
Customer Service Representative

We are looking for a skilled Danish Customer Experience Specialist to join our team at Plp Group. The ideal candidate will possess strong communication skills, a passion for delivering exceptional customer service, and fluency in Danish.

About the Role

As a Danish Customer Experience Specialist, you will be responsible for:

  • Providing outstanding customer support through various channels, including chats, calls, social media queries, and emails
  • Offering product and service information to customers
  • Researching and gathering the necessary information to meet customer needs
  • Managing and resolving customer complaints in a timely and efficient manner
  • Maintaining an up-to-date customer information system
  • Identifying and escalating priority issues to ensure prompt resolutions
  • Following up on customer calls when necessary
Requirements

To be successful in this role, you must have:

  • Fluency in Danish (verbal and written)
  • A strong command of English
  • Prior customer service experience is preferred
  • Excellent communication skills, both verbal and written
  • Customer-oriented with a strong focus on providing exceptional service
  • Strong problem-solving skills
  • The ability to work in a fast-paced environment
  • Proficiency in using technology and computer systems
  • A willingness to go the extra mile to exceed customer expectations
Salary and Benefits

This full-time position offers a competitive monthly salary of $**€5,500**, plus a performance-based incentive scheme. Additionally, you will receive a range of benefits, including

  • Monthly Salary: **€5,500**
  • Performance Incentive Scheme


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