Travel Experience Specialist
hace 3 semanas
Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and building strong relationships with clients?
We're seeking an experienced Customer Service Representative to join our team as a Lodging Partner Associate. In this role, you will be the primary point of contact for our lodging partners, leveraging your fluency in English and Danish to deliver world-class support and drive business growth.
What You'll Do:
- Resolve customer inquiries through various channels (e.g., voice, chat, email) with minimal customer effort
- Analyze data to address complex issues promptly and effectively
- Proactively engage with customers to ensure thorough issue resolution and enhance future interactions
- Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers
- Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction
- Manage multiple tasks with precision and meet deadlines consistently
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency
Who You Are:
- 6-12 months of proven customer service experience, ideally in a fast-paced environment
- Fluent in both English and Danish with excellent verbal and written communication skills
- Associate's degree or equivalent professional experience preferred
- Proficient in customer care management software and Microsoft Office programs
- Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact
Why Join Us:
You will be part of a global organization at the forefront of travel technology, with a competitive compensation and benefits package, including 5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, and Wellbeing Hub. Our hybrid work model allows for flexibility and work-life balance, while our international, multilingual environment offers opportunities for personal and professional growth.
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