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Country Operations Director

hace 2 meses

Madrid, Madrid, España Infinit A tiempo completo
About the Role

**Job Title:** Country Operations Manager

**Job Type:** Full-time

**Location:** Madrid

**About Us:**

Welcome to Infinit, your trusted European fintech partner reshaping the world of business financing. We're on a mission to simplify the funding process for small and medium-sized enterprises (SMEs) across Europe, empowering them to thrive and grow.

**Our Vision:**

We believe that open communication is the cornerstone of strong relationships. Whether you're an investor, borrower, or partner, you'll always know who we are and what we stand for.

**Our Team:**

Our dedicated team of professionals is the driving force behind our success, working tirelessly to deliver innovative solutions that exceed your expectations.

**Job Summary:**

The Country Operations Manager will oversee and manage all operations within Spain, ensuring the successful launch, execution, and expansion of operations.

**Key Responsibilities:**

  • **Operations Management:** Responsible for overseeing day-to-day operations, developing and implementing operational strategies, and monitoring performance metrics to identify areas for improvement, ensuring smooth and efficient processes aligned with company goals.
  • **Team Leadership:** Recruit, train, and manage the local operations team, providing leadership, mentorship, and support to foster a positive and productive work environment.
  • **Onboarding:** Manage the onboarding process for new customers and partners, ensuring a seamless and positive experience, and continuously improving processes based on feedback and performance data.
  • **Customer Success:** Develop and maintain strong relationships with customers, implement strategies for maximizing customer retention and growth, and address inquiries, concerns, and feedback promptly.
  • **Credit Management:** Oversee credit approval and risk assessment processes, ensuring compliance with credit policies and procedures, monitoring credit performance, and implementing corrective actions as needed.
  • **Compliance:** Ensure all operations comply with local regulations and company policies, develop and enforce compliance policies and procedures, and conduct regular audits to ensure adherence to standards.

**Requirements:**

  • **Experience:** Minimum of 4 years of experience in operations management, preferably in a startup or high-growth environment.
  • **Education:** Bachelor's degree in Business Administration, Operations Management, or related field.
  • **Skills:** Strong problem-solving and analytical skills, excellent interpersonal and communication skills, ability to work independently and make informed decisions, proficiency in G Suite.

**What We Offer:**

  • **Inspiring Mission:** We are dedicated to revolutionizing business financing and making a positive impact on the European economy.
  • **Diverse and Inclusive Team:** Join a dynamic and international team of over 7 nationalities.
  • **Flexibility and Ownership:** We trust our team and we are goal-oriented.
  • **Competitive Salary and Stock Options:** We offer highly competitive salaries and equity, because we're building this together.
  • **Flexible Benefits:** Access Flexible Retribution benefits through a convenient mobile app, Cobee.
  • **Quality Time Together:** We foster a sense of community with annual gatherings and bi-weekly office team gatherings.
  • **Health and Well-being:** Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
  • **Personal Time Off:** Enjoy flexibility with your personal time off.