Guest Experience Associate

hace 2 semanas


Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team is dedicated to delivering exceptional service and exceeding expectations in every aspect of our operations.

The Role of Guest Experience Agent

We are seeking a highly skilled and experienced Guest Experience Agent to join our team at Four Seasons Hotel Madrid. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, responding to their needs and requests, and ensuring that their stay with us is nothing short of memorable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Assist guests with check-in and check-out, ensuring a seamless and efficient process.
  • Handle guest complaints and concerns in a diplomatic and professional manner, resolving issues to the satisfaction of our guests.
  • Collaborate with other departments to ensure that guest requests are met and exceeded.
  • Monitor and maintain the cleanliness and organization of the front office area, ensuring a high level of presentation and professionalism.
  • Stay up-to-date with hotel services and amenities, ensuring that guests are aware of all options available to them.
  • Provide exceptional service to guests in all interactions, whether in person, by phone, or via email.
Requirements
  • Experience in luxury hospitality operations, with a proven track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Fluency in English and Spanish, with the ability to communicate effectively with guests and colleagues.
  • Able to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork.
About the Location

Four Seasons Hotel Madrid is a historic landmark with modern energy, located in the heart of the capital. Our hotel offers a unique blend of luxury and service, with a range of amenities and services designed to exceed the expectations of our guests.



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