SAP Business Technology Platform Onboarding Specialist
hace 3 días
We are seeking a highly skilled and experienced professional to join our team as a SAP Business Technology Platform Onboarding Advisor. As a key member of our team, you will be responsible for helping our customers get started with their SAP BTP solutions.
Key Responsibilities- Drive and collaborate on the development of customer-facing assets and best practices in alignment with other stakeholders inside and outside the direct team.
- Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
- Onboard and orient customers to SAP BTP, focusing on how to get started with the Data and Analytics pillar of BTP. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
- Build an internal network of colleagues and customer-facing personnel to support your BTP focus area.
- Success will be measured by overall customer reach, engagement in onboarding activities, and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.
- Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.
- Functional knowledge of the SAP BTP portfolio with a strong focus on Data and Analytics offerings, particularly SAP Analytics Cloud and SAP Datasphere.
- Knowledge of SAP HANA Cloud, BTP Cockpit, and Master Data Governance is a plus.
- Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.
- Understanding of Suite Qualities workstreams, such as Embedded SAC, with associated opportunities and priorities.
- Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
- Understanding of onboarding lifecycle, from a strategic and tactical perspective.
- Knowledge of SAP internal processes around customer management.
- Understanding of internal tools to support customers, including CIC, CRT, CRM, to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.
- Ability to quickly adapt to changing environments with attention to detail while maintaining the bigger picture.
- Fluent in English (oral and written), additional languages an asset.
- Experience working in a global environment and willingness to adjust working hours occasionally.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
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