Business Technology Platform Onboarding Specialist
hace 3 semanas
About the Role
We are seeking a highly skilled Business Technology Platform Onboarding Advisor to join our team at SAP. As a key member of our team, you will be responsible for helping our customers get started with their SAP BTP solutions.
Key Responsibilities
- Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
- Onboard and orient customers to SAP BTP focusing on how to get started with the Data and Analytics pillar of BTP.
- Address challenges and questions to break through barriers inhibiting onboarding and adoption.
- Build internal network of colleagues and customer-facing personnel to support your BTP focus area.
- Success will be measured by overall customer reach, engagement in onboarding activities, and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.
Requirements
- Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.
- Functional knowledge of the SAP BTP portfolio with a strong focus on Data and Analytics offerings, particularly SAP Analytics Cloud and SAP Datasphere.
- Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.
- Understanding of Suite Qualities workstreams, such as Embedded SAC, with associated opportunities and priorities.
- Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
- Understanding of onboarding lifecycle, from a strategic and tactical perspective.
- Knowledge of SAP internal processes around customer management.
- Understanding of internal tools to support customer, including CIC, CRT, CRM, to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.
- Ability to quickly adapt to changing environments with attention to detail while maintaining the "bigger picture".
- Fluent in English (oral and written), additional languages an asset.
- Experience working in a global environment and willingness to adjust working hours occasionally.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We Win with Inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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