Director of Revenue Growth

hace 1 mes

Sevilla, Sevilla, España Onyx CenterSource A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Director of Revenue Optimization to join our team at Onyx CenterSource. As a key member of our leadership team, you will be responsible for leading a team in revenue optimization to optimize collection activity, processes, and outcomes for clients, impacting both results and performance, retention, and Onyx revenue.

Key Responsibilities
  • Lead a team to drive optimal results from chasing activities, develop action plans, recommendations, and visibility to data/trends to increase revenue from chasing activities across all platforms.
  • Establish processes, KPIs, reporting sources, and dashboard reporting to monitor and optimize "Chasing".
  • Monitor Confirmed, Unconfirmed, and Paid ratio trends for key clients and all clients where contracted Chasing SLAs or KPIs are contracted.
  • Monitor and optimize chasing processes for funds due related to outstanding remittance notices.
  • In partnership with CS leadership, recommend and execute against best practice incentive and compensation plans to drive performance to macro-level KPI ratios.
  • Identify barriers to Production and work across functions to mitigate.
  • Establish Chasing processes (tracking & reporting) at scale using Salesforce.
  • Develop, in partnership with CM, macro-level "Chasing" reporting metrics for Key clients that can be used in Business Reviews; ideally driven by Salesforce data – template; scalable & automated.
  • Identify/implement training that drives education/action.
  • Develop strong knowledge of the portfolio of products, value to clients, and how said value translates to Chasing realization.
Requirements
  • 5-9 years of experience in a customer-focused environment.
  • Experience in revenue optimization/chasing principles and strategies.
  • Excellent data/analytics skillset – draws conclusions from data and shares with stakeholders.
  • Effective presentation skills and communication skills.
  • Proven customer service skills that increase client retention and action.
  • Excellent command of MS Office Suite tools.
Preferred Qualifications
  • Prior experience working in Salesforce ideal.
Teamwork/Leadership/Interpersonal Skills
  • Experience leading or partnering with individuals and teams to meet strategic goals.
  • Skills including efficiency, analytical ability, and understanding processes and systems used within Onyx to drive value to the Customer.
  • Highly effective written and verbal communication skills.
  • Partners and collaborates with others; highly adept at building relationships.
  • Ability to accomplish tasks and results through others; influence competency.
  • Ability to identify end-results and build/design plans to achieve.
  • Manages change and ambiguity.
  • Self-directed; able to see opportunities and create a path to desired outcomes.
  • Thinks strategically.

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