Tricare Beneficiary Service Representative

hace 2 días

Madrid, Madrid, España Leidos A tiempo completo

### Job Summary

We are seeking a highly skilled and detail-oriented Tricare Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will provide exceptional support to our military families by assisting with TRICARE enrollment, eligibility, and benefits.

### Key Responsibilities

* Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System (DOES) and Customer Relationship Manager (CRM) systems.
* Register TRICARE beneficiaries in the Composite Health Care System (CHCS) and resolve enrollment discrepancies between systems.
* Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person.
* Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment process.
* Conduct briefings for In Processing, Out Processing, Maternity, and others.
* Provide basic claims support such as providing information on the status of claims.
* Collect and record Other Health Information (OHI) information into applicable systems.
* Determine the appropriate assistance levels and when to forward a call or refer as needed to address the beneficiary's question.
* Collect and report information on daily activities performed.
* Complete on a timely basis and comply with all required HIPAA, Leidos, and other training and refresher courses.
* Maintain confidentiality and proper handling of Protected Health Information (PHI).
* Provide remote support to Leidos BSRs at other sites.

### Requirements

* High school diploma or GED.
* Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee.
* Must be a US Citizen to be considered for this position.
* Be eligible for and maintain ADP II/IT II clearance.
* Three years' cumulative experience in the following areas:
* Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
* Experience in a medical or clinical environment.
* Experience with the CHCS or civilian healthcare computer system and in processing medical claims.
* Experience in a public environment.

### Preferred Qualifications

* Associate degree is preferred.
* Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

### What We Offer

* Competitive pay range: $28,600.00 - $51,700.00.
* Great benefits package, including competitive PTO packages, 10 paid federal holidays, college tuition and technical certification assistance, on-the-job training support, paid parental leave, paid disability leave, and an incredible internal/external referral bonus program.
* Opportunity to work with a dynamic team and make a difference in the lives of our military families.

### How to Apply

If you are a motivated and detail-oriented individual who is passionate about supporting our military families, we encourage you to apply for this exciting opportunity. Please submit your application and resume to [insert contact information].

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