Tricare Beneficiary Service Representative

hace 2 días

Madrid, Madrid, España Leidos A tiempo completo
Job Title: Tricare Beneficiary Service Representative

Are you looking for a challenging and rewarding career in the healthcare industry? Leidos is seeking a highly skilled and motivated individual to join our team as a Tricare Beneficiary Service Representative.

Job Summary:

The Tricare Beneficiary Service Representative will provide education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. This role will involve working with beneficiaries to verify benefits eligibility, process enrollments, and provide customer service.

Key Responsibilities:
  • Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and Customer Relationship Manager systems.
  • Register TRICARE beneficiaries in the MHS Genesis system.
  • Perform Primary Care Manager changes, following Military Treatment Facility guidelines.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person.
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others.
  • Provide basic claims assistance, such as providing information on the status of claims.
  • Collect and record other Health Information into applicable systems.
  • Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand.
  • Collect and report information on daily activities performed.
  • Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses.
  • Maintain confidentiality and proper handling of Protected Health Information.
  • Provide remote support to Leidos BSRs at other sites.
  • Adhere to a business casual dress code.
  • Provide shadowing support to new BSRs as needed.
Requirements:
  • High school diploma or GED.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
  • Must be a US Citizen.
  • Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1.
  • Will be expected to travel to multiple sites from 25%-75% of the time.
  • Three years' cumulative experience in the following areas:
    • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
    • Experience in a medical or clinical environment.
    • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims.
    • Experience in a customer service environment.
Desired Skills:
  • Be fluent in English.
  • Proficient in written and oral communications.
  • Possess effective presentation skills.
  • Computer literate with Internet research experience.
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
  • Ability to reply tactfully with people on the phone and in person.
  • Ability to work independently and under minimal supervision.
  • Excellent organizational skills and time management skills.
  • Detail oriented.
  • Ability to multitask.
  • Knowledge of Defense Enrollment Eligibility Reporting System and MHS Genesis.

Leidos is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Apply today to learn more about this exciting opportunity

  • Tricare Beneficiary Service Representative

    hace 2 días

    Madrid, Madrid, España Leidos A tiempo completo

    Job Title: Tricare Beneficiary Service RepresentativeAre you looking for a challenging and rewarding career in the healthcare industry? Do you have a passion for helping others and making a difference in their lives? Leidos is seeking a highly skilled and motivated Tricare Beneficiary Service Representative to join our team in Rota, Spain.Job Summary:The...

  • Tricare Beneficiary Service Representative

    hace 2 días

    Madrid, Madrid, España Leidos A tiempo completo

    Job Title: Tricare Beneficiary Service RepresentativeAre you looking for a challenging and rewarding career in the healthcare industry? Do you have a passion for helping others and making a difference in their lives? Leidos is seeking a highly skilled and motivated Tricare Beneficiary Service Representative to join our team in Rota, Spain.Job Summary:The...

  • Tricare Beneficiary Service Representative

    hace 2 días

    Madrid, Madrid, España 00100 Leidos, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Tricare Beneficiary Service Representative to join our team at Leidos, Inc. in Rota, Spain. As a key member of our team, you will play a critical role in providing exceptional service to our military families.Key ResponsibilitiesProvide beneficiary education and enrollment services for the TRICARE Overseas Program...

  • Tricare Beneficiary Service Representative

    hace 2 días

    Madrid, Madrid, España 00100 Leidos, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Tricare Beneficiary Service Representative to join our team at Leidos, Inc. in Rota, Spain. As a key member of our team, you will play a critical role in providing exceptional service to our military families.Key ResponsibilitiesProvide beneficiary education and enrollment services for the TRICARE Overseas Program...

  • Tricare Beneficiary Service Representative

    hace 2 días

    Madrid, Madrid, España Leidos A tiempo completo

    ### Job Summary We are seeking a highly skilled and detail-oriented Tricare Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will provide exceptional support to our military families by assisting with TRICARE enrollment, eligibility, and benefits. ### Key Responsibilities * Verify benefits eligibility and...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España JL Talent Partners A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Spain. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and email.Key Responsibilities:Provide timely and effective support to customers via phone and...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products in the...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products in the...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Teleperformance A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Teleperformance A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products. If...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products. If...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España TELEPERFORMANCE SPAIN A tiempo completo

    Customer Service RepresentativeWe are seeking highly skilled customer service representatives to join our international team at Teleperformance Spain. As a customer service representative, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues they may have.Responsibilities:Provide...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España TELEPERFORMANCE SPAIN A tiempo completo

    Customer Service RepresentativeWe are seeking highly skilled customer service representatives to join our international team at Teleperformance Spain. As a customer service representative, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues they may have.Responsibilities:Provide...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Webhelp Spain A tiempo completo

    Job Title: Customer Service RepresentativeAre you passionate about sales and customer service? Do you enjoy working in a dynamic and fast-paced environment? We are looking for a Customer Service Representative to join our team at Webhelp Spain.About the JobWe offer a unique opportunity to work with a global company that values customer experience and...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Webhelp Spain A tiempo completo

    Job Title: Customer Service RepresentativeAre you passionate about sales and customer service? Do you enjoy working in a dynamic and fast-paced environment? We are looking for a Customer Service Representative to join our team at Webhelp Spain.About the JobWe offer a unique opportunity to work with a global company that values customer experience and...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Sitel Corp. A tiempo completo

    Customer Service Representative Job Description **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at Sitel Corp. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels. **Key Responsibilities** * Provide...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Sitel Corp. A tiempo completo

    Customer Service Representative Job Description **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at Sitel Corp. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels. **Key Responsibilities** * Provide...