CRM & Tech Support Administrator

hace 4 semanas

Zaragoza, Zaragoza, España David Kennedy Recruitment A tiempo completo

Job Summary

David Kennedy Recruitment is seeking a highly skilled CRM & Tech Support Administrator to join our team. As a key member of our organization, you will be responsible for managing and maintaining our CRM system, ensuring optimal functionality and data integrity.

Key Responsibilities:

  • Configure and customize system settings based on user needs and business requirements
  • Create and maintain user profiles and manage access permissions
  • Generate reports and analyze data to provide insights into client behavior and trends
  • Provide ongoing training and support to users on CRM functionalities
  • Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities
  • Communicate effectively with clients to understand their issues and provide clear solutions
  • Document and escalate complex issues to the appropriate technical team members
  • Maintain and update knowledge base articles and FAQs
  • Stay up-to-date on company products and services

Requirements:

  • Minimum 1+ year of experience as a CRM administrator or similar role
  • Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity
  • Excellent command of English language
  • Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot)
  • Strong understanding of CRM best practices and data management principles
  • Strong understanding of computers and basic troubleshooting techniques
  • Excellent organizational and communication skills

What We Offer:

  • Competitive remuneration
  • An opportunity to build a company and grow in it
  • Private medical insurance
  • The freedom and flexibility of fully remote work
  • Collaborative and supportive team environment

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