Junior CRM Business Analyst

hace 1 día

Zaragoza, Zaragoza, España The Adecco Group A tiempo completo
About the Role

The CRM Analyst will play a crucial role in driving the performance of the Global Sales team by ensuring high-quality data in the team's SFDC CRM system and that processes are followed. This includes analyzing data to uncover process or data quality issues and proposing corrective actions. The ideal candidate will drive pipeline health, manage administrative tasks within the CRM world, and support business requirements raised to our IT team.

Key Responsibilities
  • Ensure constant pipeline data hygiene and drive SFDC usage.
  • Manage user access requests and deactivations.
  • Analyze sales-related data and provide insights.
  • Follow up on IT/SFDC requirements and ensure completeness.
  • Support client data quality and hierarchy cleanup.
  • Occasionally manage SFDC requirements, from raising requirements to IT and explaining the need, to testing, till training the users on the new feature.
  • Provide ad-hoc support to the user community and support establishing best practices.
  • Support the team in driving sales-related projects.
  • Support the strategic enterprise-wide implementation of new and existing CRM capabilities, including in-depth testing.
About You

We're looking for a detail-oriented, organized, and flexible individual with 2-3 years of experience in a business administrative role, preferably in a service industry environment or an international organization. The ideal candidate will have SFDC Sales CRM system knowledge, excellent analytical skills, and proficiency in Excel and MS Office. A team player with a passion for customer service and good communication skills is a must. Business fluency in English is required, with additional languages being an advantage.

Why Choose Us?

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives.

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