Senior Administrator

hace 1 día


Zaragoza, Zaragoza, España Nido Living A tiempo completo
Job Title: Senior Administrator

At Nido Living, we are seeking a highly skilled and experienced Senior Administrator to join our team as a Front of House Manager. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Manage the day-to-day operations of the reception team, ensuring a high level of customer satisfaction and adherence to Nido's brand standards.
  • Coordinate the work between departments, contractors, suppliers, agencies, and other stakeholders, promoting a collaborative and efficient working environment.
  • Develop and implement strategies to improve customer service levels, including training and coaching the reception team.
  • Assist with the marketing of the hotel, working closely with the central Marketing team to ensure the achievement of strategic goals.
  • Manage the sales process, including responding to enquiries, conducting tours, and monitoring room availability.
  • Provide out-of-hours support to the hotel, ensuring that issues are escalated according to procedure.
  • Deliver on customer satisfaction targets, addressing and resolving complaints promptly and effectively.
Requirements:
  • Excellent written and verbal communication skills
  • Leadership skills and ability to plan and prioritize
  • Strong attention to detail and positive attitude
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Excellent customer relationship skills


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