Tech Expert with German Language Skills

hace 3 semanas


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

About the Role: We are seeking a highly skilled Technical Support Advisor to join our team in Barcelona. As a key member of our global team, you will be responsible for providing exceptional IT support to clients via various communication channels.

Responsibilities:

  • Provide 1st level IT support to client employees via phone, email, chat, or self-service portal
  • Support clients in operating user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access
  • Monitor IT requests and issues in the client's ITSM system

Requirements:

  • Proficient or bilingual level of German and advanced English
  • Experience in 1st or 2nd level IT support, ideally in a large company environment
  • Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
  • Ability to troubleshoot hardware and software issues
  • Analytical approach to complex issues

Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Full paid training on the company and the project
  • Career development programs and language classes
  • Dynamic and creative team with a positive atmosphere

Work Details: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours a week). Our office is located in the centre of Barcelona.



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