Tech Expert with German Language Skills
hace 3 semanas
About the Role: We are seeking a highly skilled Technical Support Advisor to join our team in Barcelona. As a key member of our global team, you will be responsible for providing exceptional IT support to clients via various communication channels.
Responsibilities:
- Provide 1st level IT support to client employees via phone, email, chat, or self-service portal
- Support clients in operating user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access
- Monitor IT requests and issues in the client's ITSM system
Requirements:
- Proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support, ideally in a large company environment
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
- Ability to troubleshoot hardware and software issues
- Analytical approach to complex issues
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Full paid training on the company and the project
- Career development programs and language classes
- Dynamic and creative team with a positive atmosphere
Work Details: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours a week). Our office is located in the centre of Barcelona.
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