Customer Support Agent for Multilingual Markets

hace 5 días


Madrid, Madrid, España Cpm International A tiempo completo
About CPM International

CPM International has a global presence in over 30 countries, catering to diverse markets with multilingual support tailored to their needs.

We prioritize customer service, sales, and technical support solutions for clients worldwide, embracing diversity and promoting an inclusive workplace where everyone can bring their whole self to work.

Our Client

Our client is a leading brand in hygiene, health, and nutrition, trusted by people worldwide for generations.

They strive to protect, heal, and nurture, pursuing a cleaner, healthier world relentlessly.

Customer Support Agent Role

As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.

You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner.

Key Responsibilities:

  • Offer an omnichannel service to consumers via telephone, email, chat, and social media.
  • Develop a sound understanding of the products and services offered by our client.
  • Embody our company values and act as a brand ambassador.
  • Deal with sensitive calls with empathy.
Requirements

Fluent level of Swedish with exceptional grammar and spelling skills.

A good understanding of Norwegian.

High level of English (both written and spoken).

A genuine passion for delivering outstanding customer service.

Ability to work in a multicultural environment.

What We Offer

We provide a temporary 3-month contract with a possibility of extension (1-month probation period).

Full-time employment (39 hours/week) with a working schedule of Monday to Friday, 9am - 6pm, with 1 hour lunch break and 1 early day.

Competitive salary: €17,537.76 gross per year.

Top performance incentives, paid bank holidays, and 1 extra day in lieu.

WFH work model within Spain or Hybrid if living in Catalunya.

2 weeks of training with the same shift.

Office location: Barcelona (La Sagrera).

Other benefits include best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, option to sign-up for Discounted Private Health Insurance, and Referral Program.



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