Airport Operations Manager

hace 1 día


Ibiza, España Jet2 Holidays A tiempo completo

Job Summary:
We are seeking a highly skilled and experienced Airport Team Leader to join our management team at Jet2 Holidays. This is an excellent opportunity for a motivated individual to lead a team of Airport Customer Helpers and contribute to delivering outstanding customer service throughout the airport journey.

About Us:
Jet2 Holidays is the UK's number one tour operator, offering award-winning packages to destinations worldwide. Our company culture prioritizes teamwork, innovation, and customer satisfaction.

Key Responsibilities:

  • Work closely with internal and external stakeholders to ensure seamless customer service delivery.
  • Manage and motivate a team of Airport Customer Helpers, promoting a positive and supportive work environment.
  • Take responsibility for managing flight disruptions and customer escalations, utilizing in-house digital systems.
  • Create and implement effective daily operations plans, collaborating with the management team.

Requirements:

  • Prior experience as an Airport Team Leader or similar role, with a strong track record of customer service excellence.
  • Excellent leadership and communication skills, with the ability to work effectively under pressure.
  • Flexibility and adaptability, with a willingness to work varied shifts, including early starts, late finishes, and weekends.
  • A valid right to work document for Spain and ability to live in the destination or source own accommodation.

What We Offer:

  • A competitive salary of £30,000 - £40,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with regular feedback and performance reviews.

We're Looking for Someone Who:

  • Is passionate about delivering exceptional customer service and creating memorable experiences.
  • Thrives in a fast-paced and ever-changing environment, adapting quickly to new situations.
  • Cultivates a positive and inclusive team culture, fostering open communication and collaboration.

How to Apply:

Apply today by submitting your application, which will include a short video interview, call with our Recruitment Team, and interview with our Overseas Operations Management team. We look forward to welcoming you to our team



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