Affiliate Support Team Lead

hace 7 días


Barcelona, Barcelona, España TwinRed A tiempo completo

TwinRed is a renowned digital advertising service provider, offering self-service and openRTB capabilities to its clients, as well as operating an established affiliate network. Our team is looking for a highly motivated colleague to join us in Barcelona, where you will be part of an energetic and dynamic work atmosphere with offices in the center of the city.

A. W. Empire is the official affiliate program for LiveJasmin, the world's largest premium adult live Cam service. Established in 2004 and revitalized under TwinRed's leadership, A. W. Empire has emerged as one of the industry's most esteemed affiliate programs. Our dedicated team, strategically located in Barcelona and Luxembourg, is committed to empowering affiliates to maximize their traffic monetization by converting users from all corners of the globe.

Job Description

We are seeking an Affiliate Support Team Lead to assist affiliates during the onboarding process, including registration and account setup. The ideal candidate will provide prompt and effective communication with affiliates, addressing external inquiries and conveying internal concerns. Key responsibilities include:

  • Maintaining and updating internal and external documentation, such as FAQs;
  • Following established guidelines and processes to ensure efficient affiliate support;
  • Coordinating with various teams to meet affiliate needs accurately and timely;
  • Delivering clear, concise, and reliable reports on all activities to key stakeholders;
  • Troubleshooting issues, including technical and sales-related problems;
  • Performing routine tasks with meticulous attention to detail.

The successful candidate will have excellent proficiency in English and familiarity with media buying models (CPM, CPC, CPA, CPL, RS, etc.). They should also possess strong critical-thinking and basic mathematical skills, be comfortable with adult content, and have a passion for affiliate marketing, technology, and digital innovation. Outstanding communication and client relationship skills are essential, as well as discretion in handling sensitive information. Ability to work both autonomously and as part of a team in a fast-paced environment is highly beneficial.

Requirements and Qualifications

To be considered for this role, you should have:

  • Excellent proficiency in English;
  • Familiarity with media buying models (CPM, CPC, CPA, CPL, RS, etc.);
  • Curiosity and aptitude for technical tools and concepts related to affiliate marketing;
  • Strong critical-thinking and basic mathematical skills;
  • Comfortable with adult content;
  • Possession of outstanding communication and client relationship skills;
  • Discretion in handling sensitive information;
  • Ability to work both autonomously and as part of a team in a fast-paced environment;
  • Proficiency in multitasking;
  • Experience in affiliate marketing, customer support, or a similar role in a digital marketing environment is highly beneficial.
Benefits

As a valued member of our team, you can expect:

  • Company laptop;
  • Brand new office with magnificent views;
  • Free coffee and snacks;
  • Flexible working hours;
  • An estimated salary range of €45,000 - €60,000 per annum, depending on experience.


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