Affiliate Support Specialist

hace 6 días


Barcelona, Barcelona, España TwinRed A tiempo completo

TwinRed is a prominent service provider in the digital advertising sector, offering self-service and openRTB capabilities to its clients as well as operating an established affiliate network. We are based in Los Angeles, Budapest, Luxembourg, and Barcelona.
TwinRed seeks talented and highly motivated colleagues to join their team in Barcelona.
A. W. Empire is the official affiliate program for LiveJasmin, the world's largest premium adult live Cam service.
Established in 2004 and recently revitalized under TwinRed's leadership, A. W. Empire has emerged as one of the industry's most esteemed affiliate programs.
Our dedicated team, strategically located in Barcelona and Luxembourg, is committed to empowering affiliates to maximize their traffic monetization by converting users from all corners of the globe.
We assist affiliates during the onboarding process, including registration and account setup.
Effective communication with affiliates, addressing external inquiries and conveying internal concerns is essential.
We maintain and update internal and external documentation, such as FAQs.
We follow established guidelines and processes to ensure efficient affiliate support.
We coordinate with various teams to meet affiliate needs accurately and timely.
We deliver clear, concise, and reliable reports on all activities to key stakeholders.
We troubleshoot issues, including technical and sales-related problems.
We perform routine tasks with meticulous attention to detail.
We require excellent proficiency in English.
Familiarity with media buying models (CPM, CPC, CPA, CPL, RS, etc.) is highly advantageous.
We seek individuals with curiosity and aptitude for technical tools and concepts related to affiliate marketing.
We need strong critical-thinking and basic mathematical skills.
We work comfortably with adult content.
We value passion for affiliate marketing, technology, and digital innovation.
We demand outstanding communication and client relationship skills.
We expect discretion in handling sensitive information.
We need the ability to work both autonomously and as part of a team in a fast-paced environment.
We desire proficiency in multitasking.
Experience in affiliate marketing, customer support, or a similar role in a digital marketing environment is highly beneficial.
As a valued employee at TwinRed, you will enjoy numerous benefits, including a competitive salary of approximately $60,000 per year, company laptop, brand new office with magnificent views, free coffee and snacks, flexible working hours, and more.



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