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Sustainability Growth Specialist
hace 2 meses
About the Role:
EcoVadis is the leading provider of business sustainability ratings. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. As a Sustainability Growth Specialist, you will be part of our international team of experts and powerful technology.
Key Responsibilities:
Engage with customers via phone, email, tickets, webinars, etc. to accompany them during the onboarding process, solve their queries and increase response rates for the Benelux and UK markets. Identify and target "high value" customers and take appropriate steps to engage them successfully. Manage, monitor and drive your portfolio to maximize conversion. Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow. Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities. Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections. Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU's (Sales, Customer Success, etc.) to bridge gaps that may exist between customer expectations & participation. Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc.).
About You:
Experience in sales or upselling/inside sales preferred. Comfortable with proactive outreach to EcoVadis network members and a trusted advisor who can influence everything the customer touches in their first (and future) experience with us.
