Luxury Residences Operations Director
hace 1 mes
About Four Seasons
Four Seasons is a luxury hospitality company that operates in over 100 destinations worldwide. We are known for our exceptional service, world-class amenities, and commitment to excellence.
We are seeking a highly skilled and experienced Residential Services Manager to join our team at Four Seasons Resort and Residences Los Cabos at Costa Palmas.
The Role
The Residential Services Manager will be responsible for coordinating a wide range of services for our homeowners, including a la carte service requests, billing, and access to the building(s) and units.
You will establish close relationships with vendors to provide information, transportation, ticketing, and reservations for residents.
Requirements
- Fluency in Spanish and English is required for this position
- College Degree in Tourism or related field
- A minimum of two (2) years working in Guest Experience or Rooms Management
- Two (2) + years' experience working within a luxury residences or similar environment is considered an asset
- Requires Knowledge in Opera System
- Excellent interpersonal and communication skills
- Cross-cultural sensitivity and customer service orientation
- Guest centricity and understanding of the importance of guest preferences
Compensation and Benefits
We offer highly competitive salaries, as well as an annual incentive plan for managerial roles at Department Head level.
Additional benefits include shuttle service from San Lucas and San Jose del Cabo to the resort, complimentary dry cleaning for employee uniforms, and more.
Estimated Salary: $80,000 - $120,000 per year
This estimate is based on the location, industry standards, and the requirements of the role.
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