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Senior Technical Account Manager
hace 2 meses
As a Senior Technical Account Manager at Dynatrace software GmbH, you will play a critical role in ensuring the successful adoption and usage of our products by our customers.
- **Customer Advocacy**: Act as a trusted advisor to our customers, understanding their business objectives, technical requirements, and pain points to provide tailored solutions and recommendations.
- **Technical Expertise**: Leverage your in-depth knowledge of Dynatrace products and services to troubleshoot complex configuration issues, provide expert guidance, and develop strategic plans to drive customer success.
- **Strategic Planning**: Collaborate with cross-functional teams to identify opportunities for Dynatrace usage across organizational functions and processes, and develop strategies to drive adoption and growth.
- **Training and Enablement**: Design and deliver web-based training sessions to user groups, ensuring seamless organizational adoption and empowering customers to get the most out of our products.
- **Coaching and Development**: Provide guidance and mentorship to Technical Account Managers to help them grow in their technical knowledge and skills, ensuring a high-performing team.
- **Frontline Support**: Serve as a frontline technical resource for customers, providing best-practice guidance and informal support to ensure timely resolution of technical issues.
- **Customer Support**: Engage with customer support teams to advocate on behalf of customers, ensuring speedy resolution of issues and delivering exceptional customer experiences.
- **Product Roadmap**: Collaborate with Product Management to provide customer feedback and insights, influencing product roadmap discussions and driving product development.
- **Business Reviews**: Participate in Monthly and Quarterly Business Reviews with customers, providing strategic insights and recommendations to drive business growth and success.
- **Knowledge Management**: Maintain current functional and technical knowledge of Dynatrace products and services, and contribute to the development of best practices and knowledge-sharing initiatives.
- **Collaboration and Communication**: Partner with support engineers, Product Management, and R&D teams to drive customer success, communicate effectively with stakeholders, and escalate issues as needed.
