Merchant Servicing Team Lead
hace 4 semanas
Lead the Way with American Express
At American Express, we empower our colleagues to progress in incredible ways. As a Team Leader for France within the Merchant Servicing Network, you will be leading a Team of Customer Care Professionals to deliver an outstanding servicing experience for our Merchants in France.
Your Impact
- Manage and develop a team of Customer Care Professionals through coaching, development conversations, and performance management.
- Deliver on key metrics and build a diverse and engaged team.
- Inspire the team to deliver exceptional service, with a clear focus on customer satisfaction at every point.
- Build strong relationships with operations' stakeholders and partners.
Qualifications
- Fluent in French and English.
- Proven ability to coach individuals and maximize their potential.
- Positive communicator with excellent interpersonal and decision-making skills.
- Leadership experience, preferably in customer service operations.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical and dental benefits, and flexible working models.
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