Merchant Servicing Team Lead

hace 4 semanas


Madrid, Madrid, España AMEX A tiempo completo

Lead the Way with American Express

At American Express, we empower our colleagues to progress in incredible ways. As a Team Leader for France within the Merchant Servicing Network, you will be leading a Team of Customer Care Professionals to deliver an outstanding servicing experience for our Merchants in France.

Your Impact

  • Manage and develop a team of Customer Care Professionals through coaching, development conversations, and performance management.
  • Deliver on key metrics and build a diverse and engaged team.
  • Inspire the team to deliver exceptional service, with a clear focus on customer satisfaction at every point.
  • Build strong relationships with operations' stakeholders and partners.

Qualifications

  • Fluent in French and English.
  • Proven ability to coach individuals and maximize their potential.
  • Positive communicator with excellent interpersonal and decision-making skills.
  • Leadership experience, preferably in customer service operations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical and dental benefits, and flexible working models.



  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    About this roleAs a Team Leader for France within the Merchant Servicing Network, you will be responsible for leading a team of Customer Care Professionals to deliver an exceptional servicing experience for American Express Merchants in France. Your primary goal will be to meet and exceed customer expectations, differentiating our products and brand in the...


  • Madrid, Madrid, España American Express A tiempo completo

    Company OverviewAmerican Express is a global leader in customer service, empowering individuals and businesses to achieve their goals. Our team shares a common purpose: to back our customers, communities, and each other.About the RoleWe're seeking an exceptional Merchant Servicing Team Lead to lead our team of Customer Care Professionals in France. As a key...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    **Job Description**At American Express we are committed to our company values and we strive every day to provide the world's best customer experience.As a Team Leader for France within the Merchant Servicing Network, you will lead a team of Customer Care Professionals to deliver an outstanding servicing experience for our Merchants in France.You will focus...


  • Madrid, Madrid, España Amex A tiempo completo

    As a Team Leader for the Merchant Servicing Network at American Express, you will be responsible for leading a team of Customer Care Professionals to deliver an exceptional servicing experience for our merchants in France.Key responsibilities include:Meeting and exceeding customer expectations through proactive customer serviceDelivering a service experience...


  • Madrid, Madrid, España Amex A tiempo completo

    **Company Overview**At American Express, we're committed to delivering exceptional customer experiences that set us apart in the market. As a Team Leader for Merchant Servicing in France, you'll play a crucial role in leading a team of Customer Care Professionals to provide outstanding servicing experiences for our merchants.**Estimated Salary: €65,000 -...


  • Madrid, Madrid, España American Express A tiempo completo

    As a Team Leader within the Merchant Servicing Network, you will be responsible for leading a team of Customer Care Professionals to deliver an exceptional servicing experience for American Express merchants in France.Key Responsibilities:Manage and develop a team of Customer Care Professionals through coaching and performance management.Deliver on key...


  • Madrid, Madrid, España Aexp A tiempo completo

    **About Aexp**: At American Express, we've got your back. We've been driving innovation and growth for over 175 years, empowering people and businesses to progress in incredible ways.The right backing can make all the difference. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to back our...

  • Engineering Team Lead

    hace 7 días


    Madrid, Madrid, España Affirm A tiempo completo

    **Company Overview**Affirm is revolutionizing credit to make it more transparent and accessible, empowering consumers to buy now and pay later without any hidden fees or compounding interest. Our mission is to deliver a robust merchant approval and risk monitoring platform for the timely, transparent, and consistent assessment of merchant risk throughout the...


  • Madrid, Madrid, España Mygwork A tiempo completo

    This role is an excellent opportunity to join a positive, multicultural, and multilingual team servicing our merchants. The team deals with merchant debit balance collections, insolvencies, and write-off prevention.As a Merchant Credit Specialist, you will be responsible for contacting clients with overdue accounts to secure the settlement of the account....

  • Shift Lead

    hace 4 semanas


    Madrid, Madrid, España Ntt Data A tiempo completo

    Job Title: Shift Lead - Vehicle Servicing and OperationsJob Description:As a Shift Lead at Ntt Data, you'll oversee a dynamic team of Mechanics, ensuring top-notch service for our users and cities.With a focus on operational excellence, you'll manage vehicle servicing, repairs, transportation, repositioning, and battery swapping. You'll divide your time...

  • Global Experience Expert

    hace 4 semanas


    Madrid, Madrid, España Amex A tiempo completo

    About the RoleYou will lead the way in providing exceptional customer experiences for our premium merchants, backed by the iconic American Express brand. With a strong consultative approach, you will navigate our merchants through account setup, dispute resolution, and other critical processes, ensuring a memorable servicing experience.Key...


  • Madrid, Madrid, España Mygwork A tiempo completo

    This role is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.As a Global Premium Experience Expert, you will lead the way in delivering exceptional customer service to our premium merchants, multi-currency, and third-party partners across the globe.You will be responsible...


  • Madrid, Madrid, España Amex A tiempo completo

    Role OverviewWe are seeking a Customer Service Expert to join our team, providing exceptional support to our Premium Merchant clients. This is an exciting opportunity to utilize your critical thinking and problem-solving skills to deliver a memorable servicing experience.


  • Madrid, Madrid, España Kbr, Inc A tiempo completo

    **About the Job**KBR, Inc. is a leading provider of technical services to the U.S. Department of Defense. We are seeking an experienced Aircraft Servicing and Support Specialist to join our team at Morón Air Base in Spain.**Job Summary**The successful candidate will be responsible for performing ground handling and servicing of aircraft arriving and...


  • Madrid, Madrid, España Kbr, Inc A tiempo completo

    Airfield Support SpecialistKBR’s Commitment to ExcellenceKBR offers a challenging and rewarding opportunity to join our team as an Airfield Support Specialist. In this role, you will play a critical part in ensuring the smooth operation of airfields in support of U.S. armed forces. Your expertise in ground handling and servicing of aircraft will be...

  • Team Lead

    hace 4 semanas


    Madrid, Madrid, España 317 Elite Sales Team A tiempo completo

    Om din rollVi söker en erfaren och driven Team Lead för att ansluta sig till vårt Madrid-baserade Europeiska Operations Center (EOC). I den här rollen kommer du att leda ett team av projektledare och kundansvariga, och din uppgift kommer att vara att etablera best practice, effektivisera processer och stödja Operations-teamet.Ansvarsområden- Operativ...

  • Technical Architect

    hace 3 semanas


    Madrid, Madrid, España Groupon A tiempo completo

    At Groupon, we believe in recognizing and rewarding those who drive impactful change. We're dedicated to making swift, impactful decisions without getting bogged down in endless meetings. Here, your advancement is based on your performance and contributions, not politics. We thrive on innovation, embracing cutting-edge technology to stay ahead of the...


  • Madrid, Madrid, España Chubb A tiempo completo

    Chubb is seeking an experienced Policy Servicing Specialist to join our team in Madrid. As a Policy Servicing Specialist, you will be responsible for providing top-notch quality, service delivery, and accuracy within our Policy Servicing Unit function.The successful candidate will have a native/bilingual level in Dutch and a business level of English. They...


  • Madrid, Madrid, España Adyen A tiempo completo

    About the RoleAt Adyen, we're looking for a talented Merchant Operations Specialist to join our team. As a key member of our operations team, you'll play a crucial role in ensuring seamless onboarding for merchants and contributing to our growing business.Key ResponsibilitiesTake ownership as the primary contact for merchants and sub-merchants, ensuring a...


  • Madrid, Madrid, España Amex A tiempo completo

    Job Summary: We are seeking a skilled Global Professional with French language expertise to join our team. As a Global Premium Experience Professional, you will be responsible for providing exceptional customer service to our premium merchant and multi-currency segments across the globe.Key Responsibilities:Support the servicing needs of our premium...