Team Leader Merchant Servicing France

hace 3 semanas


Madrid, Madrid, España American Express A tiempo completo

As a Team Leader within the Merchant Servicing Network, you will be responsible for leading a team of Customer Care Professionals to deliver an exceptional servicing experience for American Express merchants in France.

Key Responsibilities:

  1. Manage and develop a team of Customer Care Professionals through coaching and performance management.
  2. Deliver on key metrics and build a diverse and engaged team.
  3. Inspire the team to deliver exceptional service and ensure the highest customer service standards.
  4. Build strong relationships with operations stakeholders and partners.

Requirements:

  1. Fluent in French and English.
  2. Proven ability to coach individuals and maximize their potential.
  3. Positive communicator with excellent interpersonal and decision-making skills.
  4. Ability to understand the needs of customers and help Customer Care Professionals win and develop.

About American Express:

American Express is a global and diverse community of colleagues committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.



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