Global Experience Expert

hace 1 mes


Madrid, Madrid, España Amex A tiempo completo

About the Role

You will lead the way in providing exceptional customer experiences for our premium merchants, backed by the iconic American Express brand. With a strong consultative approach, you will navigate our merchants through account setup, dispute resolution, and other critical processes, ensuring a memorable servicing experience.

Key Responsibilities

• Support the servicing needs of our premium merchant, multi-currency, and third-party partner segments across the globe.
• Provide non-production functions as needed to help the team maintain optimal service levels.
• Flex across customer segments, processes, and work schedules to support business needs.
• Service across multiple channels, including phone, email, and live chat.
• Resolve merchant and internal partner enquiries/issues efficiently, ensuring speedy resolution with minimal impact to merchant experience.

Requirements

• Strong growth mindset with the ability to take ownership of your own career.
• Excellent critical thinking, time management, and analytical skills.
• Excellent verbal and written communication & relationship building skills.
• Fluency in English and French is a mandatory requirement.
• Experience around creating and reporting process-related metrics.
• High attention to detail with an agile problem-solving mindset.
• Ability to manage your own work but also be a strong team player.
• Highly accountable and motivated.

What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, and access to global on-site wellness centers.



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