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hace 2 meses
We are seeking a highly analytical and dedicated individual to join our Audit and Business Operations team as a Quality Specialist. This role will involve auditing program level defects, analyzing and reporting on defect data and trends, and driving projects and initiatives to improve quality assurance processes.
Key Responsibilities- Evaluate documents provided by sellers as part of the compliance on-boarding process, identifying potential risks and areas for improvement.
- Keep a keen eye on new 'modus operandi' and fraud patterns, providing analysis on process adherence and risk involved in the processes.
- Involve in projects & kaizen, providing inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
- Develop strategic policies to ensure process efficiency and simplify processes further.
- Drive projects on automation to reduce quality auditing manual efforts and improve processes.
- Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
- Communicate trends and actionable solutions to quality assurance leadership and operational stakeholders.
- Communicate with related stakeholders as per standard operational procedures, while also engaging with global stakeholders and peers to drive calibration efforts across sites.
- Create, follow and update guidelines for process flows.
- Identify and escalate training gaps to leadership and training team for individuals/team/site in order to address knowledge gaps.
We offer a collaborative and dynamic work environment where your voice is heard. You will have opportunities to train and mentor other specialists, collaborate with global colleagues, and get involved in analyzing metrics, interpreting trends and proposing corrective actions.
We are open to hiring candidates to work out of one of the following locations: Barcelona, Spain.
