Cloud Service Platform Expert

hace 1 día


Barcelona, Barcelona, España Omya Interantional AG A tiempo completo

At Omya International AG, we are seeking a highly skilled and experienced Salesforce Service Cloud Platform Manager to join our team. In this role, you will be responsible for driving the adoption of best practices and empowering business users to elevate our customer service capabilities.

Main Responsibilities:
  • Key User Management: Develop and maintain a robust Key User network, fostering a collaborative environment for knowledge sharing and feedback gathering. Provide ongoing training and support for Key Users, empowering them to act as champions for the Service Cloud platform within their teams.
  • Platform Governance: Collaborate in developing user guidelines and best practices that optimize platform utilization and data integrity. Implement and maintain governance procedures, designed by the business for Service Cloud usage. Monitor adherence to established guidelines and processes, identifying and addressing deviations.
  • Change and Project Release Orchestration: Evaluate project and change requests from a business perspective, ensuring alignment with strategic objectives. Oversee the entire release lifecycle, including demand orchestration, project management, UAT (User Acceptance Testing) execution, and communication strategy to the digital and business teams.
  • Integration Monitoring: Develop and execute monitoring processes to identify and address any integration issues proactively, in collaboration with SAP and the digital team.

The ideal candidate should have 5+ years of experience working with Salesforce Service Cloud, preferably in a global B2B enterprise environment. A strong understanding of key user management principles and best practices is essential. Experience in change and release management methodologies (e.g., Agile, Waterfall) is also required.

We offer a competitive salary of approximately $120,000 per year, depending on location and experience. Other benefits include a 50% hybrid work model, ticket restaurant, 30 labor days of holidays, language lessons, medical insurance, and an open and modern office environment.



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