Global Salesforce Service Cloud Professional
hace 2 días
Omya International AG is looking for a highly motivated and experienced Salesforce Service Cloud Professional to join our team. As the successful candidate, you will be responsible for leading our global Service Cloud team, driving user adoption, and elevating our customer service capabilities.
Main Objectives:- Drive User Adoption: Develop and implement strategies to drive user adoption and engagement, ensuring seamless platform operation and continuous improvement.
- Platform Optimization: Collaborate with stakeholders to develop and implement user guidelines and best practices, maximizing platform utilization and data integrity.
- Release Management: Oversee the entire release lifecycle, including demand orchestration, project management, UAT execution, and communication strategy.
- Integration and Monitoring: Develop and execute monitoring processes to identify and address integration issues proactively.
The ideal candidate should have 5+ years of experience in Salesforce Service Cloud, with a strong understanding of key user management principles and best practices. Excellent communication and interpersonal skills are essential, along with experience in change and release management methodologies.
We offer a salary of approximately $110,000 per year, depending on location and experience. Our benefits package includes a 50% hybrid work model, ticket restaurant, 30 labor days of holidays, language lessons, medical insurance, and an open and modern office environment.
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