Service Excellence Professional

hace 5 días


Barcelona, Barcelona, España DeviceNow Solutions Pvt Ltd A tiempo completo

Are you looking for a new challenge that leverages your expertise in project management and service delivery? Look no further We are seeking a seasoned Service Delivery Manager/Project Manager to join our team at DeviceNow Solutions Pvt Ltd.

About the Job

This exciting role will give you the opportunity to work with a dynamic team and contribute to the success of our organization. As a Service Delivery Manager/Project Manager, you will be responsible for overseeing service delivery processes and ensuring that they are efficient and effective.

Key responsibilities of this role include serving as the operational focal point for all project-related issues, acting as the primary contact for customers, and monitoring and evaluating service delivery processes and outcomes. You will also be responsible for identifying, recognizing, and optimizing processes/services, initiating necessary steps for improvement.

In addition, you will manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations. Collaboration with internal teams will be crucial in addressing operational challenges and enhancing service delivery. Your ability to prepare regular reports on service performance metrics and customer feedback will also be essential.

About Us

At DeviceNow Solutions Pvt Ltd, we offer a range of benefits, including a competitive salary package, opportunities for career growth, and flexible working arrangements. We are committed to supporting the development of our employees and providing them with the tools and resources they need to succeed.



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