Customer Service Professional
hace 4 semanas
Teleperformance, a leading provider of contact center services, is seeking a highly motivated Customer Service Representative to join their team in Barcelona. This is a fantastic opportunity to work with a global company and develop your skills in a dynamic and multicultural environment.
About the Role
The ideal candidate will be fluent in French and English, with a minimum of 2 years of customer service experience. They will be responsible for providing frontline service to customers, routing calls to the appropriate department, and ensuring that agreed KPIs are met.
Responsibilities
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
Requirements
- Native level of French
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive, can work with minimal supervision
What We Offer
- Full-time (9.00h - 18.00h) and part-time (13.30h to 18.00h) positions available, from Monday to Friday.
- 1 week of initial training.
- Full-time Salary 18,461.68€ gross/year.
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- International business casual environment.
- Permanent contract.
- Competitive Benefits package.
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