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Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Lead to join our team at Microsoft. As a Technical Support Lead, you will be a trusted advisor to our largest and most strategic customers, providing expert technical support and guidance to help them overcome complex technical challenges.
Key Responsibilities- Provide technical support and guidance to customers on a wide range of Microsoft technologies, including Cloud, Azure, Identity, M365, CoPilot, Security, and Management.
- Work closely with customer success account managers and account teams to understand customer needs and develop strategic programs to deliver world-class customer support outcomes.
- Manage highly complex levels of escalated problems, involving a broad range of technical issues, and ensure that customer needs are understood and addressed.
- Lead by example and set the tone by creating an appropriate sense of urgency and following through on promises.
- Build and manage a best-in-class team to help expedite resolution of critical situations.
- Conduct analysis and post-incident reviews to identify root causes and share findings with internal teams to improve processes and enhance operations.
- Proven experience in system development, network operations, software support, IT, consulting, or technical troubleshooting experience.
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
- Prior product, customer support, and/or technical support experience.
- Prior experience in project management and/or technical/IT consulting.
- Level 300 Certification in one or more Microsoft technologies.
- Experience in customer engagements with CTO/CIO/IT director-level stakeholders.
- Fluent in English and at least one additional EMEA language.
- Masters Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
- Depth of experience in one or more industries: Financial Services, Insurance, Manufacturing, Healthcare, Retail, or Government.
- Level 300 certifications in non-Microsoft technologies.
Microsoft is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace where everyone can thrive.
