Travel Experience Specialist

hace 4 semanas


Laza, Orense, España Exoticca A tiempo completo

Company Overview


We are Exoticca, a pioneering online travel agency dedicated to creating life milestones through unforgettable travel experiences. Our team is dynamic, multicultural, and passionate about delivering best-value trips to our customers.



Salary


Our competitive compensation package includes a salary of $45,000 - $60,000 per year, depending on experience, plus flexible compensation management for diet, transportation, and private health insurance with Cobee.



Job Description


As a Customer Service Representative (Multilingual), you will be responsible for providing exceptional service to our customers. Your role will consist of:



  • Providing pre-departure customer support: answering incoming calls, emails, and WhatsApp messages; providing destination and trip information; helping with visas and country-specific entry requirements; adding or removing excursions; making cancellations, service amendments, and refund requests; providing information about land and flight services; and helping to solve confusion or problems with customer bookings.
  • Providing in-destination customer support: handling incoming calls, emails, and WhatsApp messages; supporting customers with flight delays or cancellations; providing information about daily activities while in the destination; managing communication about crisis situations.
  • Achieving targets, such as productivity (number of calls and emails answered), quality assurance score, etc.


Required Skills and Qualifications


To succeed in this role, you should have:



  • At least 2 years of contact centre and/or customer service experience.
  • Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Master at communication, listening, and soft skills.
  • Able to assess a caller's needs and provide appropriate recommendations.
  • Night shift availability: polyvalent schedules, including evenings, weekends, and holidays.
  • Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US, and CA.
  • PREFERRED QUALIFICATIONS: Degree in Hospitality, Travel, Tourism, or any relevant field. Experience with CRM management. Sound knowledge of travel trends.


Benefits


We offer a range of benefits to our employees, including:



  • Competitive compensation package.
  • Flexible compensation management for diet, transportation, and private health insurance with Cobee.
  • Hybrid work model: Offices in Barcelona city.
  • Travel packages at reduced prices.
  • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
  • Referral bonus, if you bring people as talented as you.
  • Becoming part of a fun and motivated multicultural team at an agile and rapid-growing organization.


Others


Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%. #LI-Hybrid



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