Global Travel Training Expert
hace 14 horas
At Exoticca, we are seeking an experienced Customer Success & Sales Training Specialist to join our team. As a pioneer in online travel, we are committed to delivering life milestones through unforgettable travel experiences.
Company Overview: Our dynamic and multicultural team is driving rapid international growth. We believe in creating memorable and affordable travel experiences for over 65 locations worldwide.
Job Description: This role involves planning, managing, and delivering sales and product training. Key responsibilities include:
- Developing and implementing new hire induction and refresher training programs
- Liaising with operations and quality teams to assess and plan training needs
- Staying up-to-date with all processes, procedures, and product changes
- Reviewing, amending, and updating training content as necessary
- Measuring and analyzing training effectiveness to identify improvement areas
Requirements: To succeed in this role, you will need:
- Proven experience in design, development, delivery, and management of customer service and sales end-user training
- A minimum of one (1) year experience as a trainer
- Familiarity with support in the travel/hospitality space, including airlines, hotels, and agencies
- C1/C2 level English (verbal, reading, writing) and C1/C2 level Spanish (verbal, reading, writing)
- Familiarity with Salesforce, order management, and contact management systems
- Excellent working knowledge of GDS (preferably Amadeus)
Salary: We offer a competitive compensation package in line with job responsibilities and experience. Our estimated salary range for this position is €45,000 - 60,000 per annum.
Benefits: In addition to a comprehensive salary package, we provide flexible compensation management, hybrid work models, offices in the heart of Barcelona, and many other benefits.
Why Join Us? At Exoticca, we value diversity and inclusion. We strive to create a positive and motivating work environment where our employees can grow and thrive. If you are passionate about travel and people, we encourage you to apply for this exciting opportunity.
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