High Tech Support Specialist

hace 3 días


Barcelona, Barcelona, España Personalbüro U. Herrmann A tiempo completo

Company Overview

Personalbüro U. Herrmann is a renowned provider of cutting-edge solutions in the high-tech industry, seeking a talented Technical Support Advisor to join our team.

Job Description

We are looking for an experienced technical professional to provide expert support to customers, resolving hardware and software technical issues and application problems remotely. The successful candidate will be responsible for triggering onsite interactions when necessary, keeping customers informed of their case status, and documenting case history and interactions with customers.

In addition, this role will involve contributing to the maintenance of our Knowledge Management System, sharing knowledge with the rest of the organization, and assisting Care Center Agents and Customers on various subjects such as product features, specifications, parts information, and compatibility.

Required Skills and Qualifications

To excel in this position, you should possess a native or proficient level in German and an advanced level of English. A strong technical background, preferably with a bachelor's degree in Science/Engineering (Mechanical, Industrial, or Electrical Engineering), or equivalent experience is essential.

The ideal candidate will have excellent organizational skills, able to prioritize work effectively, and possess experience in customer-facing roles, particularly in remote support or similar environments.

A good understanding of Graphics Arts products and related technologies, as well as the ability to follow and read electrical/electronic diagrams, is also required. Experience in Additive Manufacturing technology, 3D Modeling Software (Magics and NetFabb), and/or 3D printing workflow is highly desirable.

Benefits

This full-time permanent contract offers a competitive salary range of €20,000 - €26,000 gross per year, including bonuses. You will enjoy a great location in Barcelona, bringing-a-friend referral bonus opportunities, and access to full-paid training on the company and project.

Estimated Salary: Approximately €24,000 gross per year



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