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After Sales Operations Manager

hace 1 mes

Madrid, Madrid, España Vivo Tech Gmbh A tiempo completo
Job Title: After Sales Operations Manager

Job Description:

We are seeking a highly skilled After Sales Operations Manager to join our team at Vivo Tech Gmbh. As a key member of our European service delivery team, you will be responsible for ensuring seamless customer experiences across multiple locations.

Key Responsibilities:

* Manage customer service satisfaction and KPIs in Europe
* Implement headquarters' overseas customer service work plans and strategies
* Develop European service policies and processes
* Manage market product reputation information and quality issues
* Lead local service teams of agents and service providers

Requirements:

* Bachelor's degree or above
* At least 1 year of relevant service work experience
* Strong consumer-oriented service awareness
* Proficient in Chinese and English communication

What We Offer:

* Opportunity to work in a dynamic and ambitious team
* Company sports membership
* Trust-based flexible working model
* Daily food vouchers and fresh fruit basket

At Vivo Tech Gmbh, we are committed to providing equal opportunities and a healthy work-life balance for our employees.