Application Support Specialist

hace 1 semana

Málaga, Málaga, España Importante Empresa A tiempo completo
About the Role

Ebury is a leading FinTech company that offers a range of innovative products and services. We are seeking an experienced Application Support Analyst to join our team in Malaga, Spain.

Key Responsibilities
  • Provide advanced user support for market-leading cloud applications, including Salesforce, FenX, and Atlassian suite.
  • Manage tickets from the user base, including advanced user queries, data updates, and simple configuration.
  • Identify common problems and themes that could be resolved by development work and collaborate with development teams to manage changes.
  • Maintain and promote data quality, ensuring all applications are up to date and optimized.
  • Perform regular application reviews and audits with the Internal Security and Audit Teams.
  • Review application roadmaps, monitor new features, and analyze their suitability for the business.
  • Promote new features as they come online via blogs, pre-recorded videos, and training sessions.
Requirements
  • 2+ years of experience in a technical service environment, either Service Desk or Application Support.
  • Process-driven and diligent, with a good level of understanding of cloud technologies.
  • Experience with Google's Workspace suite of applications and products is an advantage.
  • Direct experience on Salesforce or similar CRM is an advantage.
  • English and Spanish language proficiency is required.
About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. We are headquartered in London and have a presence in over 25 countries worldwide. We believe in inclusion and stand against discrimination in all forms. We are an innovative and collaborative team that is always ready to disrupt and revolutionise the fast-paced FinTech sector.

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