Application Support Specialist

hace 1 semana

Málaga, Málaga, España Importante Empresa A tiempo completo
About the Role

Ebury is a leading FinTech company, recognized for its rapid growth and innovative approach to financial services. As an Application Support Analyst, you will play a crucial role in ensuring the smooth operation of our cloud-based applications, supporting our customers and internal teams.

Key Responsibilities
  • Provide advanced user support, data updates, and configuration for our key business applications in CRM, CLM, and other technical applications.
  • Manage tickets from the user base, identifying common problems and themes that could be resolved by development work.
  • Work with development teams to manage changes that require formal change control, maintaining and promoting data quality.
  • Ensure all applications are up-to-date and optimized, performing regular application reviews and audits with the Internal Security and Audit Teams.
  • Review application roadmaps, monitor new features, and analyze their suitability for the business, promoting new features as they come online.
Requirements
  • 2+ years of experience in a technical service environment, either Service Desk or Application Support.
  • Process-driven and diligent, with a good level of understanding of cloud technologies.
  • Experience with Google's Workspace suite of applications and products is an advantage, as is experience with ZenDesk and/or Jira or other ticketing systems.
  • Direct experience on Salesforce, or similar CRM, is an advantage, with Salesforce ADM201 certification also desirable.
  • English and Spanish language proficiency, with strong communication skills and a positive attitude.
About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. We offer a range of products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.

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