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Customer Support Representative
hace 2 meses
CPM International is a global organization with a presence in over 30 countries. We provide multilingual support services tailored to the needs of our diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
Job SummaryWe are seeking a highly skilled and motivated Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing outstanding customer experiences through every interaction. You will handle customer inquiries, resolve issues, and provide information on our products and services.
Key Responsibilities- Provide exceptional customer service through every interaction
- Handle customer inquiries and resolve issues in a timely and professional manner
- Develop and maintain in-depth knowledge of our products and services
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed customer satisfaction targets
- Fluent level of Nordic language with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Passion for delivering outstanding customer service
- Previous experience in a customer-facing role or call centre environment
- Flexibility, adaptability, and ability to multi-task
- Confidence and enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- Professional outlook and proactive approach to problem-solving
- Strong team spirit and a "can do" attitude
- Competitive salary
- Paid bank holidays and extra day in lieu
- Hybrid office work model
- Full or part-time opportunities
- Training and development opportunities
- Employee Assistance Program
- Employee Benefits Club
- Option to sign-up for discounted private health insurance
- Referral program
