Service Specialist

hace 7 días


Madrid, Madrid, España Lof-Xpress A tiempo completo

About Us
Lof-Xpress Oil Change is a leading quick-lube service provider that offers fast, reliable, and hassle-free oil changes. Our company was built on a simple yet valuable concept of providing lube, oil, and filter changes in minutes without ever having to get out of the car.

Job Summary
We are seeking a highly organized and energetic Service Specialist to join our team. As a Service Specialist, you will be responsible for providing exceptional customer service and ensuring that all services are performed efficiently and effectively.

Responsibilities

  • Create a welcoming experience for each customer by greeting them personally and making them feel valued.

  • Safely and accurately operate company-owned tools and machinery to perform lube, oil, and filter changes.

  • Work at a fast pace to meet speed of service expectations and ensure that customers receive their services quickly and efficiently.

  • Accurately explain and recommend services to customers based on their vehicle's needs.

  • Operate the point-of-sale system and handle money accurately to ensure seamless transactions.

  • Adhere to all safety rules, conduct guidelines, and performance expectations as specified by the Service Specialist Handbook and Safety Manual.

  • Promote and participate in a positive team culture by contributing to a collaborative and supportive work environment.

  • Report to all shifts on time and work a varied schedule based on business needs.

Requirements

  • High school diploma or equivalent.

  • Ability to work in a fast-paced environment and maintain a high level of energy and productivity.

  • Excellent customer service skills and strong communication and interpersonal skills.

  • Ability to work well in a team environment and contribute to a positive team culture.

  • Attention to detail and accuracy when performing tasks and handling customer transactions.

  • Ability to lift and move work-related items up to 50 pounds and work in an environment with extended periods of standing.

Benefits

  • Competitive pay rate of $16-$18 per hour based on experience in the automotive industry.

  • Opportunity to work in a fast-paced and dynamic environment with a growing company.

  • Comprehensive on-the-job training provided for all departments and levels.

  • Ability to use facilities to work on personal vehicles during breaks.

  • Competitive benefits package including paid time off, 401(k) retirement plan, medical, dental, and vision insurance offered for full-time positions with a short waiting period.

Working Environment

  • Extended periods of time standing on hard surfaces such as concrete floors.

  • Exposure to loud noises and fumes.

  • Exposure to outdoor conditions such as heat, cold, rain, and snow.

  • Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands.

  • Ability to lift and move work-related items up to 50 pounds.



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