Service Specialist
hace 7 días
About Us
Lof-Xpress Oil Change is a leading quick-lube service provider that offers fast, reliable, and hassle-free oil changes. Our company was built on a simple yet valuable concept of providing lube, oil, and filter changes in minutes without ever having to get out of the car.
Job Summary
We are seeking a highly organized and energetic Service Specialist to join our team. As a Service Specialist, you will be responsible for providing exceptional customer service and ensuring that all services are performed efficiently and effectively.
Responsibilities
Create a welcoming experience for each customer by greeting them personally and making them feel valued.
Safely and accurately operate company-owned tools and machinery to perform lube, oil, and filter changes.
Work at a fast pace to meet speed of service expectations and ensure that customers receive their services quickly and efficiently.
Accurately explain and recommend services to customers based on their vehicle's needs.
Operate the point-of-sale system and handle money accurately to ensure seamless transactions.
Adhere to all safety rules, conduct guidelines, and performance expectations as specified by the Service Specialist Handbook and Safety Manual.
Promote and participate in a positive team culture by contributing to a collaborative and supportive work environment.
Report to all shifts on time and work a varied schedule based on business needs.
Requirements
High school diploma or equivalent.
Ability to work in a fast-paced environment and maintain a high level of energy and productivity.
Excellent customer service skills and strong communication and interpersonal skills.
Ability to work well in a team environment and contribute to a positive team culture.
Attention to detail and accuracy when performing tasks and handling customer transactions.
Ability to lift and move work-related items up to 50 pounds and work in an environment with extended periods of standing.
Benefits
Competitive pay rate of $16-$18 per hour based on experience in the automotive industry.
Opportunity to work in a fast-paced and dynamic environment with a growing company.
Comprehensive on-the-job training provided for all departments and levels.
Ability to use facilities to work on personal vehicles during breaks.
Competitive benefits package including paid time off, 401(k) retirement plan, medical, dental, and vision insurance offered for full-time positions with a short waiting period.
Working Environment
Extended periods of time standing on hard surfaces such as concrete floors.
Exposure to loud noises and fumes.
Exposure to outdoor conditions such as heat, cold, rain, and snow.
Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands.
Ability to lift and move work-related items up to 50 pounds.
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